JOIN TURNKEY LENDER

Department: R&D

Reports to: Development manager; embedded in a development team day-to-day

Role summary

The Business Analyst translates business needs into specifications that developers and QA can implement and test. The role covers stakeholder discovery, task decomposition, process modeling, API and data contracts, and user stories with Given–When–Then acceptance criteria. The analyst understands how the platform, databases, and integrations work well enough to discuss feasibility with engineering.

Key responsibilities

1. Run discovery sessions with stakeholders: listen, take structured notes, and turn discussions into a structured, prioritized backlog.
2. Decompose initiatives into feasible tasks – breaking epics down into user stories the team can estimate and deliver.
3. Write user stories with testable Given–When–Then acceptance criteria, covering the happy path, edge cases, and failure paths.
4. Illustrate business and system flows using BPMN, UML, or equivalent diagrams.
5. Analyze and document REST integrations and, where relevant, SOAP integrations: endpoints, methods, payloads, status codes, error handling, and data mapping.
6. Use T-SQL to inspect and validate data when needed.
7. Specify authentication and authorization behavior for features and integrations, including sessions, tokens, and roles.

Required knowledge and skills

1. Data and databases

• Understand RDBMS concepts: tables, keys, relationships, constraints, and transactions
• Explain the difference between SQL and NoSQL: when each is used, consistency versus flexibility, and typical use cases
• General Transact-SQL: SELECT, filters, joins, and aggregations — enough to validate data and support analysis

2. APIs and data formats

• REST principles: resources, HTTP methods, status codes, and request/response contracts
• General knowledge of SOAP: envelopes, WSDL/XML messages, and when SOAP is still used in enterprise integrations
• Read and describe JSON and XML structures used in APIs
• Document field-level payloads, including mandatory versus optional fields, validations, and error responses
• Inspect API calls in a tool such as Postman

3. Authentication and security (analyst level)

• General knowledge of authentication protocols and patterns: sessions, Basic authentication, OAuth 2.0, tokens/JWT, and SSO concepts

4. Software architecture (general view)

• High-level understanding of how a product is built: client, API/services, database, integrations, and identity
• Ability to discuss system boundaries and the impact of a change

5. Requirements engineering

• Active listening and structured note-taking
• Task decomposition: breaking initiatives into epics and user stories
• User stories with acceptance criteria in GWT format (Given / When / Then)

6. Modeling and documentation

• UML and/or BPMN (or equivalent) to illustrate business and system flows
• Sequence diagrams (or equivalent) for integrations, authentication, and similar end-to-end flows

Nice-to-have knowledge and skills

1. UI/UX principles: information architecture, form validation, empty and error states, and accessibility at a basic level
2. Figma: read designs, comment on gaps, and share feedback with the team
3. Domain experience in lending or fintech
4. Jira and Confluence for backlog management and requirements documentation

Department: Product Management

Reports to: VP Product

Position Overview

We are seeking a Senior UX Designer to lead the creation of intuitive, accessible, and high-impact digital experiences. This role is ideal for a strategic, highly organized designer who can translate user insights, business goals, and technical requirements into elegant product experiences. The Senior UX Designer will partner closely with product, engineering, research, marketing, and business stakeholders to drive design quality from concept through delivery.

The ideal candidate combines deep user-centered design expertise with strong systems thinking, excellent communication, and the ability to use AI-enabled tools to increase production output, accelerate design exploration, streamline workflows, and improve decision-making without compromising quality, ethics, accessibility, or user trust.

Key Responsibilities

• Lead end-to-end UX design for complex digital products, features, and workflows, from discovery through launch and iteration.
• Conduct, interpret, and apply user research, usability testing, analytics, and stakeholder feedback to inform design decisions.
• Create user flows, wireframes, prototypes, journey maps, interaction models, and high-fidelity design deliverables that clearly communicate product intent.
• Collaborate with product managers, engineers, researchers, content strategists, and business leaders to align design solutions with user needs and business outcomes.
• Develop and maintain scalable design systems, patterns, and standards that promote consistency, accessibility, and efficient execution.
• Use AI tools responsibly to accelerate ideation, concept generation, content variation, research synthesis, workflow automation, documentation, and production-ready design output.
• Establish organized design processes, file structures, documentation practices, and project tracking methods that help teams move quickly and stay aligned.
• Assist product owners, product managers, and business system analysts in self-serving UI assets by guiding them on the use of existing design system references, reusable patterns, and AI-enabled tools.
• Manage workload across competing demands from Product, Development, and Professional Services to deliver against project deadlines while proactively surfacing trade-offs when priorities conflict.
• Present design rationale to stakeholders with clarity, confidence, and evidence-based reasoning.
• Advocate for inclusive, accessible, and user-centered design across all stages of product development.

Required Qualifications

• 5+ years of professional UX design experience, including experience owning complex product experiences from concept to implementation.
• Strong portfolio demonstrating user-centered design thinking, research-informed decisions, interaction design, prototyping, and measurable product impact.
• Advanced proficiency with modern design and collaboration tools such as Figma, FigJam, Adobe Creative Cloud, Miro, Jira, Confluence, or similar platforms.
• Demonstrated ability to use AI-enabled tools to improve productivity, explore design directions, synthesize information, and support faster delivery cycles.
• Exceptional organizational skills, including the ability to manage multiple priorities, define clear design milestones, maintain clean documentation, and coordinate across cross-functional teams.
• Strong understanding of accessibility standards, usability principles, design systems, responsive design, and interaction patterns.
• Excellent written and verbal communication skills, with the ability to explain design decisions to technical and non-technical audiences.
• Experience working in agile or iterative product development environments.

Preferred Qualifications

• Bachelor’s degree in Design, Human-Computer Interaction, Human Factors, Psychology, Computer Science, or a related field, or equivalent practical experience.
• Experience with UX research planning, research synthesis, service design, content design, or product strategy.
• Familiarity with front-end development concepts, including HTML, CSS, component-based design, and technical feasibility considerations.
• Experience creating AI-assisted design workflows, prompt libraries, reusable templates, or automation practices that improve team efficiency.
• Experience mentoring designers or contributing to design team operations, standards, and rituals.

What Success Looks Like

• Design work is delivered on time, clearly documented, and aligned with product priorities.
• AI-enabled practices are used thoughtfully to increase speed, reduce repetitive work, and expand creative exploration while maintaining design quality.
• Design systems, documentation, and team workflows become easier to use, easier to maintain, and more scalable.
• Stakeholders understand the design rationale and can make faster, better-informed decisions.
• Users benefit from experiences that are simple, accessible, trustworthy, and effective.

About You

You are a proactive, detail-oriented designer who thrives in complex environments. You bring structure to ambiguity, communicate clearly, and know how to organize people, information, and design work so teams can execute efficiently. You are curious about emerging AI capabilities and can apply them practically to increase output, sharpen insights, and improve the way design work gets done.